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Practice flashcards for exam
A CMAA is providing a patient with instructions about an upcoming mammogram which of the following actions should the CMAA take | Ask the patient to restate the instructions |
Which of the following is a party who is financially responsible for payment? | Gauranteer |
Which of the following is the most efficient method for a CMAA to collect payment? | Collect dues at the time of the patient visit |
A CMAA should take which of the following actions to be in compliance with OSHA | Participate in training concerning infection control |
A patient is given instructions to stop taking aspirin one week before the procedure. The patient informs the CMAA that she forgot to stop taking aspirin what should she do? | Speak with the provider about rescheduling the procedure |
When a provider requests to have a patient have a diagnostic procedure at the hospital what should the CMAA do? | Schedule the test with the hospital |
Which of the following is a court order to mandate an appearance and production of medical records for a trial | Subpoena |
Which of the following is an appropriate action to take with patient demographic information | Check that the patient signed and dated the patient information form |
Which of the following medical terms refers to the complete surgical removal of an organ | Lymphectomy |
Once a physician signs advanced directives the CMAA should have which of the following sign | None affiliated individual |
Medical administrative assistant should check a patient's demographic form against which of the following | Drivers license |
Informed consent is required in which of the following situations | Suturing a wound |
A patient who previously smoked on a regular basis no longer smokes. What part of their medical record does this belong to? | PH (patient history) |
A CMAA observes another office worker altering patient notes to ensure medical necessity to make certain payment is received. What act is the office worker engaging in? | Fraud |
A CMAA creates an invoice for the remaining percentage of the copay this is considered to be | Coinsurance |
A CMAA should take which of the following actions when documenting an Rx refill | Date and initial the Rx refill in the patient's chart |
Which of the following is a CMAA required to obtain before providing the patient's protected health information to authorized recipients? | A signed release of information from the patient |
After opening the office and disarming the alarm. The CMAA receives multiple voicemails who should she help first? | The patient calling with a high blood glucose level and rapid breathing |
When a CMAA transmits a medical record which of the following documents is required | Release of information authorization form |
Which of the following describes the difference between Medicare and Medicaid | Medicare is funded by the federal government, while Medicaid is funded by both state and federal government |
What is an appropriate way for a CMAA to answer the phone? | Good afternoon. Cardiology clinic, Mary speaking how may I direct your call? |
Prior to an invasive procedure, a patient asks a CMAA about what options that are available to them. What action should the CMAA take? | Direct them back to the provider for alternative methods |
Which of the following is the priority action for a CMAA to take when making a financial policy change | Notify all patients of the fee schedule policy change |
A provider is running 30 minutes behind due to an emergency. Which of the following actions should the CMAA take? | Inform waiting patient(s) that an emergency had caused the provider to be delayed and the patient(s) can wait or reschedule |
All pages of a patient's medical record must include which of the following information | Patient's name |
When a child is insured by both parents, which of the following describes how the primary insurance coverage is determined? | The primary insurance will be the insurance carrier of the parent whose birthday comes first in a calendar year |
Which of the following prefixes means muscle | My- |
Which of the following actions should the CMAA take each time an established patient checks in for an appointment? | Obtain verbal confirmation of demographic information |
Which of the following types of correspondence can be written and signed by the CMAA | A letter to a patient about a scheduling change |
Which of the following abbreviations is a type of insurance plan | POS (Point-Of-Service Plan) |
Which of the following describes the birthday rule | The parent whose date of birth occurs first in the calendar year |
At which of the following times should the CMAA obtain preauthorization for a diagnostic procedure | After the provider prescribes the procedure |
A patient who has Crohn's Disease should be scheduled with which of the following specialists? | Gastroenterologist |
When a patient requires a diagnostic procedure which of the following is required? | Written order form from the provider |
Which of the following parties should be on the patient's physical record? | The provider |
The patient is scheduled for a follow-up appointment in six months. When should the assistant call to remind the patient of the appointment? | One day before the appointment |
Which of the following comments by a CMAA is appropriate to say when informing a patient of his payment responsibilities for an appointment | Your copayment is $10 dollars. How would you like to pay today? |
A patient cancels a standing appointment due to a serious illness. Which of the following action should the CMAA take | Add a note in the patient's medical record about the illness and inform the provider of the patients condition |
Which of the following actions should a CMAA take when scheduling a new patient for a physical exam? | Inform the patient of the cancellation policy |
When creating a reception area for a pediatric clinic, which of the following items should the CMAA include? | Stuffed animals and building blocks |
A patient calls and complains of chest pains what should the CMAA do? | Advise the patient to call emergency services |
A CMAA scheduled a procedure for a patient at an outside surgical center. Which of the following information should the CMAA communicate to the patient? | The pre-procedure home instructions |
A new patient provides a CMAA with their Medicare card. The patient states that their daughter is a dependent and is eligible to use the card. Which of the following actions should the assistant take? | Explain to the patient that Medicare does not cover dependents |
Which of the following is a step in the annotation process? | Highlighting text |
Which of the following is a disease causing organism? | Pathogen |
Which of the following forms is used for billing purposes and must be attached to the patients chart for the provider to complete? | Encounter form |
How often should a CMAA update the demographics of an established patient? | At every visit |
Which of the following scheduling systems assigns patients a specific appointment time and regular intervals? | Stream |
When scheduling an inpatient admission, which of the following steps should the CMAA take first? | Obtain the provider's order |
For which of the following tasks should a CMAA use Microsoft access for? | Creating a database |