A patient asks a medical assistant to reschedule her mammogram appointment for the following week

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Practice flashcards for exam
Which of the following actions is appropriate for a medical administrative assistant to take?
Which of the following is a potential negative consequence of using the EHR in the medical enviroment?
When scheduling an appointment for a new patient the medical administrative assistant should?
Which of the following documents must a medical assistant provide for a patient to submit for reimbursement?

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Practice flashcards for exam

Term	Definition
A CMAA is providing a patient with instructions about an upcoming mammogram which of the following actions should the CMAA take	Ask the patient to restate the instructions
Which of the following is a party who is financially responsible for payment?	Gauranteer
Which of the following is the most efficient method for a CMAA to collect payment?	Collect dues at the time of the patient visit
A CMAA should take which of the following actions to be in compliance with OSHA	Participate in training concerning infection control
A patient is given instructions to stop taking aspirin one week before the procedure. The patient informs the CMAA that she forgot to stop taking aspirin what should she do?	Speak with the provider about rescheduling the procedure
When a provider requests to have a patient have a diagnostic procedure at the hospital what should the CMAA do?	Schedule the test with the hospital
Which of the following is a court order to mandate an appearance and production of medical records for a trial	Subpoena
Which of the following is an appropriate action to take with patient demographic information	Check that the patient signed and dated the patient information form
Which of the following medical terms refers to the complete surgical removal of an organ	Lymphectomy
Once a physician signs advanced directives the CMAA should have which of the following sign	None affiliated individual
Medical administrative assistant should check a patient's demographic form against which of the following	Drivers license
Informed consent is required in which of the following situations	Suturing a wound
A patient who previously smoked on a regular basis no longer smokes. What part of their medical record does this belong to?	PH (patient history)
A CMAA observes another office worker altering patient notes to ensure medical necessity to make certain payment is received. What act is the office worker engaging in?	Fraud
A CMAA creates an invoice for the remaining percentage of the copay this is considered to be	Coinsurance
A CMAA should take which of the following actions when documenting an Rx refill	Date and initial the Rx refill in the patient's chart
Which of the following is a CMAA required to obtain before providing the patient's protected health information to authorized recipients?	A signed release of information from the patient
After opening the office and disarming the alarm. The CMAA receives multiple voicemails who should she help first?	The patient calling with a high blood glucose level and rapid breathing
When a CMAA transmits a medical record which of the following documents is required	Release of information authorization form
Which of the following describes the difference between Medicare and Medicaid	Medicare is funded by the federal government, while Medicaid is funded by both state and federal government
What is an appropriate way for a CMAA to answer the phone?	Good afternoon. Cardiology clinic, Mary speaking how may I direct your call?
Prior to an invasive procedure, a patient asks a CMAA about what options that are available to them. What action should the CMAA take?	Direct them back to the provider for alternative methods
Which of the following is the priority action for a CMAA to take when making a financial policy change	Notify all patients of the fee schedule policy change
A provider is running 30 minutes behind due to an emergency. Which of the following actions should the CMAA take?	Inform waiting patient(s) that an emergency had caused the provider to be delayed and the patient(s) can wait or reschedule
All pages of a patient's medical record must include which of the following information	Patient's name
When a child is insured by both parents, which of the following describes how the primary insurance coverage is determined?	The primary insurance will be the insurance carrier of the parent whose birthday comes first in a calendar year
Which of the following prefixes means muscle	My-
Which of the following actions should the CMAA take each time an established patient checks in for an appointment?	Obtain verbal confirmation of demographic information
Which of the following types of correspondence can be written and signed by the CMAA	A letter to a patient about a scheduling change
Which of the following abbreviations is a type of insurance plan	POS (Point-Of-Service Plan)
Which of the following describes the birthday rule	The parent whose date of birth occurs first in the calendar year
At which of the following times should the CMAA obtain preauthorization for a diagnostic procedure	After the provider prescribes the procedure
A patient who has Crohn's Disease should be scheduled with which of the following specialists?	Gastroenterologist
When a patient requires a diagnostic procedure which of the following is required?	Written order form from the provider
Which of the following parties should be on the patient's physical record?	The provider
The patient is scheduled for a follow-up appointment in six months. When should the assistant call to remind the patient of the appointment?	One day before the appointment
Which of the following comments by a CMAA is appropriate to say when informing a patient of his payment responsibilities for an appointment	Your copayment is $10 dollars. How would you like to pay today?
A patient cancels a standing appointment due to a serious illness. Which of the following action should the CMAA take	Add a note in the patient's medical record about the illness and inform the provider of the patients condition
Which of the following actions should a CMAA take when scheduling a new patient for a physical exam?	Inform the patient of the cancellation policy
When creating a reception area for a pediatric clinic, which of the following items should the CMAA include?	Stuffed animals and building blocks
A patient calls and complains of chest pains what should the CMAA do?	Advise the patient to call emergency services
A CMAA scheduled a procedure for a patient at an outside surgical center. Which of the following information should the CMAA communicate to the patient?	The pre-procedure home instructions
A new patient provides a CMAA with their Medicare card. The patient states that their daughter is a dependent and is eligible to use the card. Which of the following actions should the assistant take?	Explain to the patient that Medicare does not cover dependents
Which of the following is a step in the annotation process?	Highlighting text
Which of the following is a disease causing organism?	Pathogen
Which of the following forms is used for billing purposes and must be attached to the patients chart for the provider to complete?	Encounter form
How often should a CMAA update the demographics of an established patient?	At every visit
Which of the following scheduling systems assigns patients a specific appointment time and regular intervals?	Stream
When scheduling an inpatient admission, which of the following steps should the CMAA take first?	Obtain the provider's order
For which of the following tasks should a CMAA use Microsoft access for?	Creating a database

Which of the following actions is appropriate for a medical administrative assistant to take?

Which of the following actions is appropriate for a medical administrative assistant to take when processing incoming mail? Shred unwanted mail. A patient who has Medicare insurance is covered for both inpatient and outpatient services under the same part of Medicare.

Which of the following is a potential negative consequence of using the EHR in the medical enviroment?

Which is a Following of an open-ended question? When would you like to return for a follow up? Which of the following is a potential negative consequence of using the EHR in the medical environment? A focus on the EHR may prevent bonding with a patient.

When scheduling an appointment for a new patient the medical administrative assistant should?

A medical administrative assistant is scheduling a patient for a procedure. Which actions should the assistant take first? Obtain a written prescription from provider. Obtaining a written or verbal prescription is the first action the assistant should take prior to scheduling and admission of procedure.

Which of the following documents must a medical assistant provide for a patient to submit for reimbursement?

Which of the following documents must a medical administrative assistant provide for a patient to submit for reimbursement? Encounter form.

A patient asks a medical assistant to reschedule her mammogram appointment for the following week

A patient asks a medical assistant to reschedule her mammogram appointment for the following week

Recommended textbook solutions

Edge Reading, Writing and Language: Level C

The Language of Composition: Reading, Writing, Rhetoric

Technical Writing for Success

Literature and Composition: Reading, Writing,Thinking

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The Language of Composition: Reading, Writing, Rhetoric

Edge Reading, Writing and Language: Level C

Literature and Composition: Reading, Writing,Thinking

Technical Writing for Success

Practice flashcards for exam

Which of the following actions is appropriate for a medical administrative assistant to take?

Which of the following is a potential negative consequence of using the EHR in the medical enviroment?

When scheduling an appointment for a new patient the medical administrative assistant should?

Which of the following documents must a medical assistant provide for a patient to submit for reimbursement?

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