1 Show The first impression a patient gets of a medical office is of the? 2 The best type of lighting to us in a geriatric medical office is ? lighting? 3 When a fairly bright light is used in medical offices it? ALLOWS PATIENTS TO SEE THEIR SURROUNDINGS 4 The best way to determine the appropriate level of lighting for the patient reception area is to? CONSULT AN ELECTRICIAN OR LIGHTING SHOWROOM SALESPERSON 5 Which type of lighting could be hazardous and result in patients tripping or bumping into hard to see objects? 6 A disadvantage of extremely bright light is that it? 7 The best way to maintain appropriate room temperature in the reception area is to? PERIODICALLY SURVEY PATIENTS TO SEE IF THEY ARE COMFORTABLE 8 Which patients are especially sensitive to cooler temperatures? 9 In which type of practice might you want to increase the temperature setting? 10 The purpose of piping music into a reception area is to? PROVIDE A SOOTHING BACKGROUND SOUND 11 What type of music would you commonly find in an obstetric/gynecology practice? 12 Children's folk music should be piped into a(n) ? practice? 13 Appropriate music choices for general-practice medical offices are? CLASSICAL, LIGHT JAZZ, AND SOFT ROCK 14 Cool colors include white, blue and 15 What kind of impression do cool colors create in the reception area? 16 What should you consider when choosing the color family for a medical office? THE MOOD YOU WANT TO CREATE 17 Warm colors include hot pink, red, and 18 Colors fall within which two areas? 19 A lively atmosphere is produced by ? colors? 20 Which type of fabric creates a formal appearance? 21 An advantage of carpeting in a medical office is that it? 22 The purpose of specialty items in a reception area is to? ADD A FINISHING TOUCH THAT IS PLEASING OR HELPFUL TO PATIENTS 23 An example of an appropriate specialty item in a medical office is a? 24 When selecting specialty items in a medical office, consider? 25 Coffee tables or low tables with sharp edges are? A HAZARD TO THE ELDERLY AND SMALL CHILDREN 26 The MAJOR disadvantage of having live plants in a reception area is that they? MAY CAUSE ALLERGIES OR BE POISONOUS IF EATEN BY SMALL CHILDREN 27 Items smaller than a golf ball in a medical office reception area are? A CHOKING HAZARD FOR YOUNG CHILDREN 28 A good rule of thumb for the placement of furniture is to allow ? square feet of space per person? 12 SQUARE FEET OF SPACE PER PERSON 29 A 120 square foot room (10 feet by 12 feet) can comfortably accommodate ? people 30 How should the chairs in the reception area be placed to produce the greatest amount of floor area? 31 A disease or condition that can easily be transmitted from one individual to another is called? 32 The single most important factor that affects a patients perception of a physicians office is? 33 Which of the following is a specific housekeeping task the medical assistant may perform? 34 The appropriate way to handle patients who smoke is? POST "THANK YOU FOR NOT SMOKING" SIGNS IN THE RECEPTION AREA 35 A primary advantage of placing illuminated red EXIT signs above doorways is that they? HAVE A BACKUP POWER SYSTEM AND REMAIN LIT IN A POWER OUTAGE 36 Which of these guidelines should you follow when selecting magazines for a medical office? SUBSCRIBE TO SEVERAL MAGAZINES ON ONE TOPIC 37 A pediatric playroom should include? A "WELL" SIDE AND A "SICK" SIDE FOR WELL AND SICK CHILDREN 38 Which of the following should be included when creating a reception area that is accessible to patients with special needs? PROVIDE HANDRAILS IN THE HALLS AND BATHROOMS 39 When arranging a reception area, which type of chairs would best accommodate elderly patients? A FEW STRAIGHT- BACKED CHAIRS 40 The Older Americans Act protects the elderly population against abuse, neglect and? 41 One reason elderly patients may face discrimination is that? WITH AGE COME MEDICAL CONDITIONS THAT CREATE PHYSICAL LIMITATIONS 42 The best way to determine the number of parking spaces a medical offices needs is to? CALCULATE THE AVERAGE TIME A PATIENTS SPENDS IN THE OFFICE AND THE NUMBER OF APPOINTMENTS SCHEDULED DURING THAT TIME 43 Which of the following would you include when establishing a medical office in a culturally diverse area? PROVIDE READING MATERIAL IN THE SECOND MOST PROMINENT LANGUAGE 44 Which of the following patients is at greatest risk if another patient who is highly contagious comes into the office? IMMUNOCOMPROMISED PATIENT 45 Immunocompromised patients? DO NOT HAVE THE ABILITY TO FIGHT OFF DISEASE 46 An example of an immunocompromised patient is? A PATIENT RECIEVING CHEMOTHERAPY 47 The most appropriate way for a highly contagious patient to be seen in a medical office is to? BRING THE HIGHLY CONTAGIOUS PATIENTS IN ONE CORNER OF THE RECEPTION AREA 48 Which of the following is an example of reading materials that should NOT be placed in the reception area? TECHNICAL MEDICAL JOURNALS 49 Which of the following guarantees health care for a specific group of citizens regardless of their ability to pay? 50 According to the OSHA computer workstations checklist, when working at a computer, in what position should you hold your head? UPRIGHT OR IN-LINE WITH THE TORSO 51 According to the OSHA computer workstation checklist, when working at a computer, wrists and hands should be? 52 When working at a computer, position your chair so that your lower legs are? PERPENDICULAR TO THE FLOOR 53 In a well-designed computer workstation, the monitor should be positioned? AT A DISTANCE THAT ALLOWS YOU TO READ THE SCREEN WITHOUT LEANING FORWARD OR BACKWARD 54 Which of the following is NOT a symptom of carpal tunnel syndrome? 55 Sheila, a new coworker, tells you that she sometimes has trouble grasping things because of weakness in her fingers and hands. She suspects that she may have carpal tunnel syndrome, but is not sure what to do about it. You suggest that she? POSITION THE KEYBOARD SLIGHTLY LOWER THAN YOUR ELBOWS 56 Which of the following is typically NOT included in a new patient registration packet? LIVING WILL/DURABLE POWER OF ATTORNEY FORM 57 Bailey is manning the reception desk this afternoon. A patient arrives and is bleeding heavily from a wound on his arm. He looks as though he is about to pass out. What should Bailey do? NOTIFY A MEMBER OF THE CLINICAL STAFF IMMEDIATELY 58 How long before an office opens should the person opening the office arrive? 59 What is the first priority in opening the office and beginning the day, after you have unlocked the door and turned off the security system? RETRIEVE VOICEMAIL OR ANSWERING SERVICE MESSAGES 60 Which of the following is NOT typically an activity involved with closing the office at the end of the day? 61 Shalysse is scheduled to open the medical office this morning. The clinic opens at 8 AM, so she arrives at 7:25 to open the office. As she is walking from her car to the building, she hears footsteps behind her and turns around, but no one is there. She continues to walk toward the building, but hears the noise again. Again, no is there when she turns around. What should she do? NOTIFY THE FACILITIES SECURITY 62 Bill is looking over the documents the patient handed him and notices that the social security number on the documents is not the same as the number the office has on file for this patient. When Bill asks the patient about it, the patient states that the office has always had his social security number wrong, he has given up trying to get it fixed. He claims that the SSN on the document is the correct #. What should Bill do? TRY TO FIND OUT FI SUSPICIOUS BEHAVIOR BY THIS PATIENT HAS BEEN REPORTED BEFORE When working at a computer wrists and hands should be?Your fingers should be in a straight line with your forearm. This is made easier by tilting the back edge of the keyboard down (the reverse of typical keyboard tilts). The keyboard should ideally be just above your lap so your elbows are bent at least 90°.
When working at a computer Position your chair so that your lower legs are _____?Upright sitting posture. The user's torso and neck are approximately vertical and in-line, the thighs are approximately horizontal, and the lower legs are vertical. Figure 2. The user's torso and neck are approximately vertical and in-line, the thighs are approximately horizontal, and the lower legs are vertical.
Is the federal agency that has developed guidelines for workplace safety in healthcare practices?Occupational Safety and Health Administration. OSHA administers the Occupational Safety and Health (OSH) Act.. Safety and health conditions in most private industries are regulated by OSHA or OSHA-approved state plans.. How much furniture should there be in a patient reception area?How much furniture should there be in a patient reception area? There should be enough so that all patients, family members or friends who accompany the patient can sit comfortably. Describe what the acronym PASS means and when is is used. Give two reasons a medical office should have at least two exits.
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According to the osha computer workstations checklist, when working at a computer, wrists and hands should be __________.
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